Refund policy

Overview

At Mom’s beauty secrets, we are passionate about keeping all products to the highest of quality. Due to the nature of our products, all sales are final and not available for refund. But if you experience any issues with the products then feel free to reach out @Denise@momsbeautysecrets.com and let us know .

Incorrect Address

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at momsbeautysecrets2015@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at momsbeautysecrets2015@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items/Exchanges

Unfortunately, we cannot accept returns on the products provided by MOM'S BEAUTY SECRETS.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at momsbeautysecrets2015@gmail.com.

We are not responsible if a package does not arrive due to an incorrect address being entered when the order was placed online. Please ensure that your address is correct when you place your order. Also, be sure to track your shipment to ensure that it is received.

Order Cancellation

All orders are final. After an order is placed, it cannot be cancelled so please ensure that you are clear about your decision when placing an order.

Need help?

Contact us at denise@momsbeautysecrets.com for questions related to refunds and returns